Shipping policy
Shipping Policy
Processing Time: All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times: We ship Australia-wide. Estimated delivery times are:
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days
International shipping may be available at checkout. Delivery times vary by destination.
Shipping Costs: Shipping costs are calculated at checkout based on your location and order size.
Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number.
Delays: Pet Kingdom Shop is not responsible for delays caused by customs, weather, or carrier disruptions. Delivery times are estimates only.
Third-Party Fulfilment: Our products are fulfilled and shipped by a third-party supplier. Your order may arrive in separate parcels if you've ordered multiple items.
Lost or Damaged Orders: If your order arrives damaged or is lost in transit, please contact us at cnrecomaus@outlook.com within 7 days of the expected delivery date.